Shipping policies

1. Free Worldwide Shipping

We’re thrilled to offer free delivery for all our bamboo bikes, no matter where you are in the world! Once you place your order, we’ll process it and get your bike ready for shipping as quickly as possible.

2. Processing Time

Your bamboo bike is crafted with care, so it may take 90 days to prepare your order for shipment. Once your bike is ready, we’ll send you a shipping confirmation with tracking details.

3. Estimated Delivery Times

Delivery times can vary depending on your location.

Please note that unexpected delays can sometimes occur due to customs or shipping company issues, but we’ll keep you informed every step of the way.

4. Customs and Import Duties

For international deliveries, customs or import duties may apply. These charges will be your responsibility and vary depending on your location. We’ll always provide as much information as possible to help you through the process.

5. Damaged or Defective Items

We carefully inspect and pack every bamboo bike to ensure it arrives in perfect condition. However, if your bike arrives damaged or defective, we’ll make things right. Please contact us within 30 days of receiving your order with photos and details of the issue, and we’ll arrange for a replacement or refund.

6. No Returns for Non-Defective Items

Due to the nature of our bicycles, we do not accept returns for reasons other than defects or damage. Please make sure you’re confident with your purchase before placing your order. If you have any questions about the product, feel free to reach out to us – we’re here to help!

7. Contact Us

If you have any questions about your order, shipping, or our policy, feel free to contact us at magic@reimagined.bike. We’re always happy to assist!